TERMS AND CONDITIONS:

Welcome to www.tixilo.com an e-commerce portal owned and controlled by Tixilo Travel Expert Pvt Ltd and its affiliates acting as intermediary between user/customer and Taxi Transport Service Provider (TTSP),wherein we offer a wide range of customers/users the online car/cab/taxi rental booking service which offers reliable, timely and safe car/cab/taxi services at highly competitive prices. We at www.tixilo.com provide services available to both residents and tourists. We also provide booking services for local, outstation trips and one way services. We at www.tixilo.com provide access to you to draw the benefit of www.tixilo.com subject to the conditions set out on this page.

 

Terms and Conditions for Use:

Your Account:

We collect personal information from you such as name, contact information, billing address, mailing address etc, voluntarily submitted by you as “USER”/“CUSTOMER”. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. The information provided by you as “USER”/“CUSTOMER” is kept secured and is only accessible to authorized employees, agents and contractors of www.tixilo.com.You by logging in or using this website agree to accept responsibility for all activities that occur under your account and password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website: www.tixilo.com. Tixiloreserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.

Privacy Policy for User Information:

Please review our PRIVACY POLICY, which also governs your visit to www.tixilo.com,to understand our practices. The personal information / data provided to us by you during the course of usage of www.tixilo.comwill be treated as strictly confidential and in accordance with the PRIVACY POLICY and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

E-Platform for Cab/Taxi Hire Services:

You agree, understand and acknowledge that the website www.tixilo.comis only an intermediary between TTSP and user/customer for online service provider which enables you to book/hire car/cab/taxi services delivered through the permission of the car/cab/taxi owner(s) or its other affiliates.

You can login as an user/customer of services listed on the website at the price indicated therein at any time and from any location through website: www.tixilo.com; mobile site:
www.tixilo.com; mobile Application: https://play.google.com/store/apps/details?id=com.tixilo.user . You as users/customers further agree and acknowledge that www.tixilo.com is only an e-portal for the services rendered and supplied by TTSP or individual car/cab/taxi owners. Accordingly if you believe that the car/cab/taxi service(s)is unsatisfactory to you, then the same is subject to the contract between you and TTSP or individual car/cab/taxi provider. However, you may also provide us with the information to us by sending an email to greviance@tixilo.com. The procedure to lodge a complaint is mentioned under our GREVIANCE POLICY.

How the user/customer would book/hire a cab/taxi from www.tixilo.com:

At first you can login as registered user or guest user in our website, mobile site or mobile application and select the type of services you want i.e. local, outstation trip or one way drop service.

Accordingly a booking will be considered by us on your acceptance of accessing your GPS location.

Thereafter, your request for car/cab/taxi hire will be pushed forward to TTSP or individual car/cab/taxi service provider. Your request is subject to availability of TTSP or individual car/cab/taxi service provider in on around your location at the moment of your request for car/cab/taxi services.

For Registered User: Once TTSP or individual car/cab/taxi service provider accepts your request, you will be notified with the details of TTSP or individual car/cab/taxi service provider through SMS on your registered mobile number available on our website: www.tixilo.com.

For Guest User:If you are a guest user, then once the TTSP or individual car/cab/taxi service provider accepts your request, you will be notified with the details of TTSP or individual car/cab/taxi service provider through SMS on your mobile number and email id which you use as guest on our website: www.tixilo.com.

You shall pay the taxi fare, parking charges, additional night charges (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi Services;

You agree and accept that the use of the Services provided by the Tixilo Travel Expert Pvt Ltd (Tixilo.com) is at your own sole risk, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.

You shall ensure that you will not be indulged in any of the following activities while in a taxi:

Smoking or consuming any kind of intoxicants inside the Taxi. The driver has the right to refuse the pick-up or ask the customer to alight the cab if you are found to be in an intoxicated state or is found misbehaving with other passengers or the driver, or is causing a nuisance, Littering the Taxi;

Spoiling or damaging the seats and/or any other interiors of the Taxi;

Misusing, soiling or damaging any of the devices (technical/non-technical) in the taxi;

Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request made byyou. The driver also has the right to refuse such a pick-up or ask you to alight from the cab;

the driver to board more passengers than the seating capacity in the taxi. The driver has the right to refuse such a pick-up or ask you to alight from the taxi.

Services will meet the your requirements;

Services will be uninterrupted, timely, secure, or error-free.

Travel Expert Pvt Ltd (Tixilo.com) shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the you arising out of the use of taxi service offered by Tixilo Travel Expert Pvt Ltd (Tixilo.com) or due to the failure of Tixilo Travel Expert Pvt Ltd (Tixilo.com) to provide Services to you for any reason whatsoever including but not limited to your non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Tixilo Travel Expert Pvt Ltd (Tixilo.com) or any person or any organization involved in the above mentioned systems.

Travel Expert Pvt Ltd (tixilo.com) will not be liable for any damages of any kind arising from the use of the Service offered by Tixilo Travel Expert Pvt Ltd (Tixilo.com), including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

any passenger misses the train or flight or bus, Tixilo Travel Expert Pvt Ltd (Tixilo.com), will not be liable for any compensation, only you will be responsible for managing your trip/travel timely. You shall make an alternate arrangement if the cab has not reached due to any reason.

shall indemnify Tixilo Travel Expert Pvt Ltd (Tixilo.com), from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Tixilo Travel Expert Pvt Ltd (Tixilo.com), may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by you and shall pay such sums on demand on the Company.

Travel Expert Pvt Ltd (Tixilo.com), shall be entitled at any time without giving any reason to terminate the booking of taxis booked by the Customer.

Travel Expert Pvt Ltd (Tixilo.com), encourages all its customers to take full responsibility of his/her items. In case of lost items inside the taxi/cab during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.

the Customer leaves any goods in the taxi or has any complaint in respect of the Services or the use of the taxi, the Customer has to inform Tixilo Travel Expert Pvt Ltd (Tixilo.com), of the same in writing within 12 hours of using the taxi or the Services of Tixilo Travel Expert Pvt Ltd (Tixilo.com).

Travel Expert Pvt Ltd (Tixilo.com) shall not be liable for any conduct of the drivers of the taxis. However, the Tixilo Travel Expert Pvt Ltd (Tixilo.com), encourages you to notify it of any complaints that you may have against the driver of any taxi that you may have hired using Tixilo Travel Expert Pvt Ltd (Tixilo.com) Services.

Travel Expert Pvt Ltd (Tixilo.com) shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's web @ www.tixilo.com on the date that Tixilo Travel Expert Pvt Ltd (Tixilo.com), may indicate that such addition, variation or amendment is to come into effect.

is expressly made clear to you hereby that Tixilo Travel Expert Pvt Ltd (Tixilo.com), does not own any taxis nor does it directly or indirectly employ any drivers for the taxis. Taxis and drivers are all supplied by third parties and Tixilo Travel Expert Pvt Ltd (Tixilo.com) disclaims any and all liability in respect of the drivers and the taxis alike.

Travel Expert Pvt Ltd (Tixilo.com) have right to use the customer contact information for its own marketing purposes. Tixilo Travel Expert Pvt Ltd (Tixilo.com) may send regular Email or SMS updates to the mail ids or mobile numbers registered with it.

The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and Tixilo Travel Expert Pvt Ltd (Tixilo.com)with respect to access to and use of the web site and the Services offered by Tixilo.com, superseding any prior written or oral agreements in relation to the same subject matter herein.

Access to www.tixilo.com:

We at www.tixilo.comwill do our utmost to ensure that availability of the website/mobile site/mobile application will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website/mobile site/mobile application may also be occasionally suspended or restricted to allow us for repairs, maintenance, up gradation or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

Cookie/Tracking Technology:

We at www.tixilo.commay use cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to www.tixilo.comand understanding how visitors use the website/mobile site/mobile application. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookies and tracking information may be shared with third parties.

License for website access to parties other than USERS/CUSTOMERS:

Tixilo grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of tixilo and / or its affiliates, as may be applicable. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of tixilo and / or its affiliates, as may be applicable.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.tixilo.comand its affiliates without express written consent from tixilo and / or its affiliates. You may not use any meta tags or any other "hidden text" utilizing tixilo' or its affiliates' names or trademarks without the express written consent of tixilo and / or its affiliates, as applicable. Any unauthorized use terminates the permission or license granted by tixilo and / or its affiliates, as applicable.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of www.tixilo.comas long as the link does not portray tixilo and its affiliates, or their services in a false, misleading, derogatory, or otherwise offensive matter.

You are restricted to the use of any tixilo logo or other proprietary graphic or trademark as part of the link without express written consent of tixilo and / or its affiliates, as may be applicable.

 

 

Your Conduct:

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way you understand that you, and not www.tixilo.comis responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:

for fraudulent purposes, or in connection with a criminal offense or other unlawful activity.

to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam”.

to cause annoyance, inconvenience or needless anxiety.

 

 

Reviews, comments, communications and other content:

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content, www.tixilo.comreserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole decision / observation of www.tixilo.comviolates these conditions of use and, or terminate your permission to access or use this website.

If you do post content or submit material, and unless we indicate otherwise, you

grant tixilo and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media and

tixiloand its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to tixilo, including the execution of deeds and documents, at its request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to www,klicksort.com:

the content and material is accurate;

use of the content and material you supply does not breach any applicable policies or guidelines of www.klicksort.com and / or its affiliates and will not cause injury to any person or entity (including that the content or material is not defamatory);

the content is lawful. You agree to indemnify klicksort and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.

Modes of Payment:

We at www.tixilo.com will operate only two modes of payment:

Cash on fulfilment of service.

Internet Banking.

PayTM Services.

Debit Card.

Credit Card.

Wallet Services.

Payment and Security:

We provide multiple methods for you to make a payment on our site. We encourage you to read the PAYMENT POLICY before providing your information.

Cash on Delivery Option:

We at www.tixilo.com provide to our USERS / CUSTOMERS the privilege to avail services on cash on fulfilment of service mode. Tixiloreserves the right to restrict users / customers to opt for the said mode based on the nature of the services availed off by the user/customer.

Sharing of information:

In cases of investigation of fraud / misuse of service/content we may share information with governmental agencies or other organizations assisting in investigation or prevention. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.

Claims against Objectionable / Unethical Content:

Because www.tixilo.com offers its services to millions of users/customers on the website, mobile site and mobile application and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, www.tixilo.com operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" Objectionable Content "), please notify us immediately by following our Notice and Procedure for Notifying of Objectionable Content as per the GREVIANCE POLICY. Once this procedure has been followed, www.tixilo.comwill make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.

Tixilo does not deliver the following contents on its product or service: Sexually explicit content; Nudity Content; that contains profanities Photos containing Celebrities or artworks; Political charged designs or any type of hate content. Upon receipt of aforesaid complaint www.tixilo.comreserves the right to decline such retail.

Copyright and database rights:

We Respect the Prior, Legitimate Rights of the TTSP and individual car/cab/taxi service provider. Our policy is that every original image uploaded onto www.tixilo.com is protected against exact duplication, or use in a confusingly similar (trademark) or substantially similar (copyright) manner. Alternately, www.tixilo.commay notify the allegedly infringing party and provide a warning; instances of further infractions can lead to possible suspension or termination of their agreements and benefit of using www.tixilo.comas a platform for their services.For the purpose of clarity and how www.tixilo.com tackles infringing products and services you may visit our INFRINGMENT POLICY. All content included on the website/mobile site/mobile application, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of Metro Travel Expert (Tixilo) and its affiliates. The compilation of all content on this website is the exclusive property of Metro Travel Expert (Tixilo) and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this website is the property of Metro Travel Expert (Tixilo), its affiliates or its software suppliers and is protected by India and international copyright and author' rights laws.

Intellectual Property Claims:

We at www.tixilo.comand its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our Notice and Procedure for Making Claims of Right Infringements as mentioned in INFRINGMENT POLICY.

Refund and Cancellation:

We at www.tixilo.comwork hard to ensure that all of our services are of high-quality &fulfilled on time and accurately for which we practice a stringent quality control mechanism. In cases where the service is flawed; quality of service is poor or if the final service is different from details presented or represented on the website/mobile site/mobile application, cancellation and refund will be done as per our REFUND and CANCELLATION POLICY on a case to case basis.

Refunds will take minimum 72 hours to initiate. Refunds will be made on Bank Account of the user/customer as provided to tixilo on request for refund made by the user/customer. The account details will be secured and will be governed by our PRIVACY POLICY.The procedure will take 10 working days to get credited to your account. For detailed information you may kindly visit our REFUND and CANCELLATION POLICY.

Communications:

When you visit www.tixilo.comor send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing booking request with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website/mobile site/mobile application or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us with respect to your request.

Events beyond our reasonable control:

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and Jurisdiction:

The Governing law will be the Law of India and every transaction will be governed with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Jodhpur. if any dispute arises.

Our Social Media and Marketing:

Our website includes social media features such as Facebook, Twitter etc. All information is securely protected in its sole discretion by www.tixilo.com through its PRIVACY POLICY.

Our Details:

This website is operated by Tixilo Travel Expert Pvt Ltd (Tixilo).For www.tixilo.com website/mobile site/mobile application, you could contact us by visiting: www.tixilo.com/gp/help/contact-us.